Customer support
Our team is available Monday to Friday from 10am to 7pm.
Frequently asked questions
Shipping and Ordering
You will receive a tracking link by e-mail following shipment.
Where is your company located ?
We are located at 2915 Ogletown Road, Newark, Delaware, 19713.
Simply place a product in your shopping cart and follow the steps.
We ship worldwide. However, you may have to pay customs duties for certain countries.
How long does it take to receive my order ?
We process your order within 24 working hours, prepare and pack it within seven days and dispatch it.
It takes another five to eight working days for delivery, for a total of ten to twenty working days to receive your parcel.
Will you register my credit card ?
No, however we use the secure payment system Stripe which may have already registered your credit card.
You have 24 hours to change your delivery address if you make a mistake.
And if you change your mind…
Exchanges and Returns
Our aim is to ensure that you are completely satisfied with your painting. You may exercise your right of withdrawal, within the legal period of 14 days, without having to justify your decision or pay any penalties, with the exception of return costs. To request a return, please contact us at contact@glowlighting.us
In this case we will reship or refund you if this is not possible.
In this case, simply send us a photo of the problem and we will reship your order.
Yes, you can cancel your order up to 1 hour after purchase.
You can contact us at contact@glowlighting.us, on the chat or on the contact us page.
